In Store

The Pressure Is On, and MICROS-Retail Comes Through

The challenges of running your store operations have never been greater. With high costs for inventory and fixed assets, you feel pressure to capture the largest possible sale with every customer visit. To strengthen customer loyalty, you need to provide an exceptional in-store experience, despite high staff turnover, varied skills, and seasonal fluctuations. And to stay ahead of your competitors, you must be able to spot emerging trends and quickly capitalize on opportunities.

 

You don’t have to choose

Here’s the good news: With a MICROS-Retail solution, you no longer have to choose one priority over another. You have the means to meet all these goals while operating at maximum efficiency to safeguard margins. MICROS-Retail offers comprehensive, fully integrated capabilities for point-of-sale, inventory management, loss prevention, and gift card/customer loyalty programs.

 

Putting information at your fingertips

A MICROS-Retail solution enhances your selling efforts in important ways. For instance, it provides employees with detailed, up-to-the minute by information at key points throughout the store and across the complete transaction life cycle.

 

Out on the floor, where 85% of purchase decisions are made, associates can capture a sale by providing requested information on products, pricing, or inventory availability. At checkout, customer data can be used to personalize the interaction. With complete visibility into past transactions, customer service reps can delight your customers by quickly processing returns and exchanges and resolving customer satisfaction issues.

 

Specialized services, customer-friendly policies

Equally important, MICROS-Retail’s flexible, easy-to-use functionality can be precisely tailored for your environment. So you can readily offer specialized services (such as monogramming merchandise) and customer-friendly policies, for instance, locating an out-of-stock item at another store and having it shipped to the customer so they don’t have to make a second trip.

 

Operational efficiency at the pace of business

Behind the scenes, all these customer-facing capabilities are powered by robust, back-office systems. Managers at the store, regional, and national levels can analyze accurate, timely data on customers, inventory, and transactions to adjust staffing and inventory levels, reduce shrink, and fine-tune pricing, marketing, and merchandising plans. In short, a MICROS-Retail solution lets you flexibly manage your stores – unhindered by technology – to accurately reflect your philosophy and brand.