Technical Support

Earning Your Trust By Keeping You Up and Running

In choosing a MICROS-Retail solution, you’re entrusting us with key elements of your business, including your operations, customer relationships, and revenues. It’s a huge responsibility, one that we take very seriously. That’s why we offer expert technical support, provided by our highly skilled team, to help ensure your solution is always available and performing optimally.

A level of support that matches your needs

Every organization’s support needs are unique and will depend on the type of solution deployed, the size of the supported environment, the availability of skilled IT professionals in-house, budget constraints and service level expectations. To meet varied needs, MICROS-Retail offers different levels of support, which can range from baseline services available during normal business hours, up to premium support that’s available 24/7 and is delivered by a team dedicated exclusively to your account.

Depending on the options available for your solution, technical support capabilities may include:

Telephone support provided by our product experts
Rapid response on mission-critical issues
Proven tools for remote application monitoring and diagnosis
Close coordination between our customer support centers and country-level resources to ensure seamless handoffs and communication
Escalation procedures to ensure prompt resolution of challenging support issues
Software updates, patches, and release notes

The smartest guys in the room

Many of MICROS-Retail support team members are senior professionals. To every interaction they bring extensive industry expertise, deep knowledge about our products, and a wealth of service experience. They can help you quickly resolve software problems, address application performance issues, and get the most out of your system’s features and functionality.

If they can’t solve the problem themselves, they know where to turn for the answer. Team members often work collaboratively and have direct access to MICROS-Retail product engineering teams.

Support wherever it’s needed

Support is available wherever you do business. In addition, because MICROS-Retail solutions are often distributed across regional and headquarters sites, multiple stores, and warehouse facilities, we provide the appropriate level of expertise to employees at those different locations.